Effective Date:  January 1, 2023

The below Website Privacy Policy describes how Ozark Fiber, LLC and its affiliates (collectively, “Ozark Fiber”) collects, uses and discloses information gathered in connection with the Ozark Fiber website, associated subdomains and related features.  The below Services Privacy Notice describes how Ozark Fiber collects, uses and discloses information gathered in connection with its internet and telephone services.

(1) WEBSITE PRIVACY POLICY

The website www.ozarkfiber.com, including any affiliated websites on which this Website Privacy Policy is posted (collectively, the “Site”), is owned and operated by Ozark Fiber. Ozark Fiber provides certain information and services through the Site, including services that allow a user to research service availability and register for an account (the “Web Services”).

By accessing the Site or using the Web Services, you agree to be bound by all of the terms of this Website Privacy Policy and consent to the data practices described in this Website Privacy Policy. This Website Privacy Policy does not apply to the practices of companies that Ozark Fiber does not own and/or control or to people that Ozark Fiber does not employ or manage. If you do not agree to these terms, please do not use this site or access any information on the Site.

This Website Privacy Policy provides information on how Ozark Fiber collects, uses and discloses information gathered in connection with (1) the Site, associated subdomains and related features and (2) the Web Services. Ozark Fiber collects your information only when you provide it to us and Ozark Fiber collects only such information as is necessary or useful. Ozark Fiber does not sell or rent your information to third parties without your consent.

Types Of Information Collected. Ozark Fiber collects Personal Information that you choose to provide to us when you engage in certain activities on this Site, otherwise use the Web Services, or contact us to request information. “Personal Information” consists of the types of information identified below.

Contact Information: Ozark Fiber may collect information, including, without limitation, your name, email address, mailing address, telephone and fax numbers, and zip code.

User Information: Ozark Fiber may also collect user information, including, without limitation, driver’s license number, date of birth, Social Security Number, credit information and bank account or credit card numbers, your payment preferences, subscriber correspondence, or other demographic information, such as size of household.

Analytical Information: Ozark Fiber may further collect analytical information, including, without limitation, the pages and products viewed, ads that you clicked on, emails from Ozark Fiber that you opened, the time of your visit, pages visited, and time spent on each page of the webpages; the Uniform Resource Locator of the websites you visit before and after visiting the Site; referring site details; network location; browser type; operating system or mobile operating system; your Internet Protocol (“IP”) address; and device information.

If you use the Site or the Web Services to pay a charge or fee, Ozark Fiber will use a third-party payment processor to process the transaction. As such, the collection and use of your financial data is governed by the terms of use and privacy polies of the third-party payment processor. Ozark Fiber uses Paymentus and you can find its privacy policy at: https://www.paymentus.com/privacy-policy/.

Ozark Fiber may also collect Personal Information from third parties, including when you choose to participate in a third-party application or features such as on a social media page or a similar application or feature on a third-party website.

Use Of Information Collected. Ozark Fiber may use your Personal Information (a) to provide you the Web Services and to send you pertinent information regarding the Web Services, (b) to configure and improve the Web Services, (c) for the purposes described at the time you submit it (for example, your name, mailing address, telephone number, and email address provided while ordering one of Ozark Fiber’s products or services will be used in connection with the processing and fulfillment of your order), (d) to contact you to make you aware of other products and services of interest, and (e) to respond to your inquiries about services and/or support.

When you use the Web Services, Ozark Fiber may automatically collect and use Analytical Information in order for us to track your movement on the Site to improve its layout and page arrangement, get information on your browser type to ensure the Site remains compatible with the browsers used by Ozark Fiber’s customers, improve your experience with the Web Services, to provide more efficient transactions and more useful applications, or to promote Ozark Fiber’s services. Ozark Fiber may also use your Analytical Information in the aggregate to determine market trends and trends in customer behavior and to improve navigation of the Site.

Ozark Fiber may also collect, extract, compile, synthesize, and analyze non-personally identifiable data or information (data or information that does not identify an entity or natural person as the source thereof) resulting from your access to the Site and your use and operation of the Web Services. To the extent any such data or information is collected or generated by us, the data and information will be solely owned by us, and Ozark Fiber may use it for any lawful business purpose without a duty of accounting to you, provided that the data and information is used only in an aggregated form, without directly identifying you, any user or customer, or any other entity or natural person as the source thereof.

Information Sharing and Disclosure. Ozark Fiber may share your Personal Information to provide a product or service you have requested.

Ozark Fiber may share your Personal Information with service providers that perform tasks on Ozark Fiber’s behalf related to Ozark Fiber’s business, such as analytical services, marketing services that may provide you advertising on Ozark Fiber’s behalf, customer service, employment services, or social media services. The types of persons to whom information about you may be disclosed without your prior written or electronic consent include: installation, repair, and subscriber assistance subcontractors, such as customer service and helpdesk; entities providing services to us that Ozark Fiber resells or licenses to you; billing and collection services; software vendors; firms conducting market research on Ozark Fiber’s behalf; and other related legal entities.

Ozark Fiber may disclose your Personal Information as required or appropriate by law, including: (a) to comply with legal process and to respond to requests from public and government authorities; (b) to enforce Ozark Fiber’s terms and conditions, including investigations of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security, or technical issues; and (d) to protect Ozark Fiber’s operations. Ozark Fiber may also disclose information about you to representatives of government, taxing authorities, or other regulatory authorities in furtherance of Ozark Fiber’s legitimate business activities.

Ozark Fiber may otherwise share or disclose your Personal Information with your consent.

Your Personal Information may also be shared with a company that acquires Ozark Fiber’s business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.

Your Choices. You may limit collection of certain of your Personal Information by not sharing it with Ozark Fiber. However, it is important to remember that if you limit the collection of your information, the Web Services may not function properly, and Ozark Fiber might not be able to fully respond to your questions.

Ozark Fiber stores your information for as long as necessary to fulfill the purposes outlined in this Website Privacy Policy, unless a longer period is permitted or required by law.

Security. Ozark Fiber undertakes reasonable technical safeguards to protect the security, integrity, and privacy of your Personal Information. However, as effective as any security measure may be, no security system is impenetrable or 100% secure or error-free. Ozark Fiber cannot guarantee the complete security of Ozark Fiber’s databases, nor can Ozark Fiber guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet.

Cookies. When you use the Site, Ozark Fiber may store cookies on your computer to facilitate and customize your use of the Site. A cookie is a small text file transferred to your device that can later be retrieved to identify you. Ozark Fiber uses cookies, along with similar technologies (e.g., internet tag technologies, web beacons, embedded scripts) to help provide you a better, more personalized user experience. The Options/Settings section of most internet browsers will tell you how to manage cookies and other technologies that may be transferred to your device, including how to disable such technologies. Please be advised that disabling cookies through either method may impact many of the features of the Site.

The use of third-party cookies is not covered by Ozark Fiber’s Website Privacy Policy. Ozark Fiber does not have access or control over these cookies. If you continue to use Ozark Fiber’s website, Ozark Fiber will assume you agree to the use of these cookies. You may visit the following links from Ozark Fiber’s third-party providers to opt-out of their tracking and/or learn about their privacy practices:

Google Analytics:

• To view Google’s privacy policy, please visit:  http://www.google.com/policies/privacy.

• To opt-out, please download and install the Google Analytics opt-out browser add-on by visiting: https://tools.google.com/dlpage/gaoptout.

Interest-Based Ads. Ozark Fiber expects that its advertisements for goods and services will be relevant to you. Ozark Fiber or unaffiliated third parties may use cookies and other technologies on the Site and other third-party websites to collect information about your online activities over time and across different websites you visit in order to provide you with interest-based advertising.

Do Not Track. Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to, or alter its practices when it receives “Do Not Track” signals.

Links to Social Media. The Site may contain links to social networking and other websites and mobile applications that are operated and controlled by third parties. Ozark Fiber does not take responsibility for the content or the privacy practices employed by such other websites. Unless otherwise stated, any information you share with any such third-party website will be collected by that party and not Ozark Fiber, and will be subject to that party’s privacy policy (if any) and not this Website Privacy Policy. In such situation, Ozark Fiber has no control over, and shall not be responsible for, that party’s use of the information you provide to them.

Commitment to Children’s Privacy. In compliance with the Children’s Online Privacy Protection Act, 15 U.S.C., §§ 6501-06 and 16 C.F.R., §§ 312.1-312.12, this website does not collect information from children under thirteen (13) years of age, and Ozark Fiber does not intentionally collect information from persons under thirteen (13) years of age. Use of the Web Services is limited to users that are eighteen (18) years of age and older. By using the Web Services, you represent and warrant that you are eighteen (18) years of age or older.

Policies of Other Websites. The Site may contain links to third-party websites not owned or controlled by Ozark Fiber. Ozark Fiber is not responsible for the privacy policies of any third-party websites which you may access through a third-party link. Further, these third-party websites may have privacy policies that differ from this Website Privacy Policy. Ozark Fiber disclaims all responsibility for the privacy practices of such other third-party websites. You should read the privacy policies of each third-party website you visit to determine what information each third-party website may be collecting about you and how they intend to use such information.

Changes to this Website Privacy Policy. Ozark Fiber reserves the right to change, modify, or otherwise update this Website Privacy Policy at any time. Unless otherwise noted, any changes to this Website Privacy Policy will be effective immediately. Your continued use of the Web Services following any changes to this Website Privacy Policy indicates your consent to the practices described in the revised Website Privacy Policy. If any changes are material, Ozark Fiber may provide you notice of such changes by posting notice on the website or by other means.

Contacting Us. Questions regarding this Policy should be directed to Ozark Fiber through the “Contact Us” on the Site, by email at info@ozarkfiber.com or by calling Ozark Fiber’s customer service line at (314) 297-0450.

(2) HIGH SPEED INTERNET AND PHONE SERVICE CUSTOMER PRIVACY NOTICE

This privacy notice (“Privacy Notice”) provides an understanding of how Ozark Fiber protects your privacy in connection with the delivery of Ozark Fiber’s internet and telephone services (collectively, “Internet and Phone Services”) to you. Additional terms and conditions apply to the Internet and Phone Services offered by Ozark Fiber and can be found in the Terms and Conditions of Service.

This Privacy Notice covers only information about you that is collected by Ozark Fiber in connection with the Internet and Phone Services (“Customer Information”) provided to you. This Privacy Notice does not cover information that may be collected through any other products, services, or websites, even if accessed through Ozark Fiber’s Internet and Phone Services and even if co-branded with Ozark Fiber’s Internet and Phone Services.

What Types Of Customer Information Does Ozark Fiber Collect? Some of the customer information Ozark Fiber collects identifies or can potentially identify you, such as your name, address and telephone numbers; your Social Security Number; credit information and bank account or credit card numbers; your payment preferences; subscriber correspondence; or other demographic information, such as size of household. Ozark Fiber’s records also contain information on billing and payment history, maintenance and repairs, inquiry and technical support interaction, service options you have chosen, and other information related to the installation, maintenance and support of the Internet and Phone Services provided to you.

Ozark Fiber may also collect the following service-specific customer information depending on the Internet and Phone Services to which you subscribe:

Phone Service. As part of delivering telephone service, Ozark Fiber may keep information about the quantity, technical configuration, type, destination, location, and amount of your use of phone services, calling patterns and information contained on your telephone bill concerning the phone services you receive. When that information is accompanied by your name, address, or telephone number, it is known as Customer Proprietary Network Information (“CPNI”) and is subject to special protections. Ozark Fiber uses, discloses and permits access to CPNI only in very limited circumstances and in compliance with applicable law and as explained in this Privacy Notice.

Internet Service. If you subscribe to Ozark Fiber’s internet service, Ozark Fiber transmits and may collect and store for a period of time, information generated by the internet service when you send and receive email, video mail, and instant messages, transfer and share files, make files accessible, visit websites or post blogs, comments, or other information.

How Does Ozark Fiber Use Customer Information and CPNI? Ozark Fiber uses personally identifiable information and CPNI primarily to conduct business activities related to Ozark Fiber’s provision of reliable and high quality Internet and Phone Services. More specifically, Ozark Fiber may use personally identifiable information or CPNI to: install, maintain, support, and upgrade the Internet and Phone Services and the devices and software Ozark Fiber uses to provide them; to bill properly for the Internet and Phone Services; to send you pertinent information regarding the Internet and Phone Services; to configure and improve the Internet and Phone Services offered to you; to detect unauthorized and fraudulent use of the Internet and Phone Services; and for Ozark Fiber’s tax and accounting purposes. Ozark Fiber may use and disclose your CPNI with its parent company, affiliates and agents in order to develop better products and services for your benefit, unless you provide us with notice that you wish to “opt-out” of providing such consent as specified below.

When Does Ozark Fiber Disclose Customer Information and CPNI To Third Parties? Ozark Fiber considers your personal identifiable information confidential and will disclose this information only in certain instances necessary to render the Internet and Phone Services to you, or to carry out related activities in the ordinary course of Ozark Fiber’s business, at a frequency that varies in accordance with the particular need. The types of persons to whom information about you may be disclosed without your prior consent include, but are not limited to, installation, repair, and subscriber assistance subcontractors; entities providing services to Ozark Fiber that are resold or licensed to you; and billing and collection services.

Ozark Fiber may also use or disclose personally identifiable customer information and CPNI, without your consent, to protect Ozark Fiber’s customers, employees or property in emergency situations, in court, or elsewhere; to enforce Ozark Fiber’s rights under Ozark Fiber’s terms of service and related policies; if your account is referred to a collection agency or attorney; as part of a sale or transfer of Ozark Fiber’s Internet and Phone Services; and as otherwise permitted or required by law.

911 Phone Service Information. Ozark Fiber may disclose customer information, including, but not limited to, personally identifiable information, in connection with Ozark Fiber’s Phone Service, such as in providing directory service, Caller ID, and 911/E911. By using the Phone Service, your name and telephone number may be transmitted and displayed on a caller identification (“Caller ID”) device unless you have elected to block such information (Caller ID blocking may not prevent the display of your name and telephone number if you dial certain business numbers, 911 or toll-free 800, 888, 877, or 866 numbers). Phone Service subscribers can designate their telephone listings as non-published for print or electronic directories or for directory assistance services. Ozark Fiber does not publish these directories and is not responsible for their accuracy or content.

CPNI is information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service that Ozark Fiber receives solely as a result of its provision of telephone service to you. In particular, this includes information contained in Ozark Fiber’s invoices pertaining to the Phone Service (other than your name, address and phone number), and the details of who you call and who calls you. For your protection, Ozark Fiber will not disclose your call detail records or other CPNI over the phone to an inbound caller unless that caller has been verified via an account password or other means as yourself. Ozark Fiber also requires the use of a password to log into your account information online.

When Is Disclosure of Customer Information Required by Law? Ozark Fiber must disclose customer information, including personally identifiable information and CPNI, when required by the terms of a valid legal process such as a subpoena, court order, or search warrant. If a court order requires Ozark Fiber to disclose personally identifiable information or CPNI to a third party, Ozark Fiber is required to notify you. Ozark Fiber may, without your consent, disclose your personally identifiable information and CPNI to representatives of government or to comply with a court order. Furthermore, Ozark Fiber will notify the National Center for Missing and Exploited Children of information about child pornography that Ozark Fiber becomes aware of in the course of providing Ozark Fiber’s Internet and Phone Services. This information may be provided without a court order, and Ozark Fiber does not have to provide you notice and the opportunity to contest such disclosure.

Can I Prohibit Ozark Fiber from Use and Disclose My Customer Information and CPNI? You have some choices in how Ozark Fiber uses or discloses customer information and your CPNI. If you do not want Ozark Fiber to disclose your CPNI to its parent company, affiliates or agents or other customer information to third parties for mailing lists in connection with the promotion of Ozark Fiber products and services, please contact us by telephone at (314) 297-0450 or via email at info@ozarkfiber.com.

Ozark Fiber may send you email and/or in-browser messages to send transactional or relationship messages related to your Internet and Phone Services, including information on changes in terms or features, updates and upgrades, new features to which you are entitled, and information on system outages. You may contact Ozark Fiber at any time by calling or emailing its customer service department at (314) 297-0450 or info@ozarkfiber.com to request removal from Ozark Fiber’s customer contact list.

How Long Does Ozark Fiber Keep Customer Information? Ozark Fiber will maintain your customer information and CPNI only as long as it is necessary to either comply with any mandatory record retention periods imposed by law or as long as it is necessary for Ozark Fiber’s business purposes, whichever is longer. This period may include the time during which you are a subscriber to the Internet and Phone Services, plus a period of time after you cease to be an active subscriber, in order for Ozark Fiber to comply with its regulatory and business obligations.

Changes To Privacy Notice. Ozark Fiber will notify you of this Privacy Notice annually. Ozark Fiber reserves the right to modify this Privacy Notice at any time. Ozark Fiber encourages you to periodically review this Privacy Notice.

May I Inspect Customer Service Information? You have the right to inspect Ozark Fiber’s records containing customer information about you, and to correct any errors in such information. In most cases, the personally identifiable information contained in these records consists solely of billing and account information. If you wish to inspect Ozark Fiber’s records at Ozark Fiber’s local business office, please notify us in writing at the address below thirty (30) days in advance to arrange an appointment during Ozark Fiber’s regular business hours.

Contacting Us. Questions regarding this Privacy Notice should be directed to Ozark Fiber through the “Contact Us” link on Ozark Fiber’s website (www.ozarkfiber.com), by emailing us at info@ozarkfiber.com, or by calling Ozark Fiber’s customer service line at (314) 297-0450.